Returns & Exchanges

We want you to be completely satisfied with your purchase from the Southbank Centre Shop. If you are not entirely happy, you can return your items within 28 days of receipt for a full refund or exchange.

1

Check Eligibility

Ensure items are in their original, saleable condition and packaging; please note that earrings and perishable goods are non-returnable for hygiene reasons.

2

Package Your Items

Securely pack the products including the original delivery note, clearly marking whether you would like a refund or an exchange for a different size or style.

3

Send via Post

Affix the return address label provided and send the package via a tracked postal service to our returns department, as we cannot be held responsible for items lost in transit.

4

Receive Refund

Once our team has inspected the returned goods, we will process your refund back to the original payment method within 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing