Frequently Asked Questions
Everything you need to know about shopping with Southbank Centre Shop.
What are your delivery options and costs?
We offer standard and express shipping within the UK, as well as international shipping to most countries. Costs are calculated at checkout based on the weight of your order and the destination.
What is your return policy?
You can return most items within 28 days of receipt for a full refund or exchange, provided they are in their original condition and packaging. Please note that certain items like earrings or custom prints may be non-refundable.
Do you offer international shipping?
Yes, we ship our unique range of products worldwide. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are the products sold online the same as in the physical shop?
Our online shop features a curated selection of our best-selling items, exclusive collaborations, and exhibition-related merchandise. While there is significant overlap, some items may be exclusive to either the physical Southbank Centre locations or the website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.